Full Time, Remote
Poland
Posted 1 year ago

Company Description

Smash Commerce is one of the leaders in the E-Commerce world. We’re a team of 40+ people living and working remotely in different countries.
We’re working hard to build a diverse and collaborative team that can solve hard problems and build products we can be proud of.

Job Description

Job Duties:

  • Develop operations strategies to grow and enhance the customer experience.
  • Manage day-to-day operational functions, including customer service, supply chain, warehouse operations, and operational goals for inbound and outbound inventory.
  • Lead end-to-end execution of logistics and order fulfillment activities, guaranteeing accurate and timely fulfillment and delivery.
  • Make decisions and solve problems by analyzing information and evaluating results to optimize customer service and satisfaction.
  • Resolve any issues or blockers that may prevent any of our products from actively selling on Amazon by Leading the communication with the Amazon Seller Support team.
  • Leverage data and manage key metrics to provide insights and recommendations on improving system efficiencies.
  • Ensure SOPs and SLAs are established for Operations and Customer service, documented, trained, followed, and maintained.
  • Identify potential challenges with shipments early enough to resolve them before they grow into problems.
  • Integrate customer feedback and insights into actionable recommendations for improvements.
  • Research industry best practices to develop and implement new and innovative ways to provide service and delivery to our customers.
  • Tackle abstract issues and solve complex problems with a structured data-driven approach and innovative mindset in a fast-paced environment.
  • Oversee the implementation of customer service standards and ensure customer satisfaction and efficient handling of customer complaints.
  • Identify blue sky opportunities to support the strategic needs and day to day of running the Amazon business via new capabilities, third party vendors
    build a business case for exploration and execution.

 

Qualifications

  • Bachelor’s degree in Business Administration or relevant field.
  • Minimum of 5+ years of experience in leading fast-growing and fast-paced businesses.
  • Experience in managing operations for a portfolio of products on Amazon is a must.
  • Must have a strong understanding of import, export, and other shipping regulatory requirements.
  • English language professional fluency especially written and spoken.
  • Available to work in Pacific Time zone (PST).

 

Competencies:

  • Entrepreneurship.
  • Excellent communication and people skills.
  • A high level of organization, and impeccable attention to detail.
  • Customer-focused.
  • Solid analytical skills.
  • Can work independently and take ownership of tactical daily shipping operations.
  • Able to triage and cover +100 daily operations emails or other communication contacts a day.

 

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Job Features

Job Category

Computer Software

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