As a Business Operations Manager, you are responsible for supervising and coordinating the planning, oversight, evaluation, and operational needs, in addition to ensuring the successful execution and delivery of all events.
Key Duties
Direct and oversee all operations from development, production, right up to delivery.
Deliver events, within budget limitations that meet and exceed customer expectations.
Direct and manage the activities of all relevant staff, contractors, and suppliers as required to successfully execute all aspects of the event.
Set, communicate, and maintain timelines and priorities on every project.
Manage and lead the team during the event, ensuring all staff is fully aware of the customer expectations for the function.
Develop client relationships to encourage retention.
Manage the communications with all parties including internal and external stakeholders.
Troubleshoot any event or service difficulties before the function ensuring everything runs smoothly.
Implement a continuous program of staff training and development and assist with training and induction of new staff members.
Conduct post-event briefings that involve staff, stakeholders, and customers to ensure learning points are incorporated into future plans and events.
Adhere to health & safety and licensing regulations.
Education
Bachelor’s degree in Business Administration or any related field.
Qualifications
5-10 years of experience in the event management industry with at least 5 years in a managerial role.