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Customer Service Implementation Specialist

Contractor, Remote
Remote
Posted 1 year ago

A leading American manufacturer of small kitchen appliances and a well-known player in the e-commerce industry is seeking a dynamic and experienced Customer Service Department Implementation Specialist to join their team for a 2-3 month period.

Our Position:

As the Customer Service Department Implementation Specialist, you will be responsible for implementing email, chat, and texting services as part of the company’s customer care strategy.

You will also ensure that the company complies with all customer data security guidelines while working to hire and train a team of 3-4 customer service agents. Additionally, you will provide ongoing training to managers to ensure that the customer service team stays on top of industry best practices.


Key Responsibilities:


Develop and implement customer service policies and procedures to ensure that all customer interactions are handled efficiently and effectively.
Implement email, chat, and texting services as part of the company’s customer care strategy.
Ensure that the company complies with all customer data security guidelines.
Manage the hiring process for 3-4 customer service agents and provide ongoing training and support to ensure that they are equipped to handle customer inquiries and concerns.
Train managers to stay up to date on the latest customer service trends and best practices.

Qualifications:


2-3 years of experience in the customer service field, with at least 1 year of experience in a managerial role.
In-depth knowledge of customer service best practices and industry trends.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Fluent in English.
Additional Information
All your information will be kept confidential according to EEO guidelines.
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